Privacy Policy for Aperture Zenith
Aperture Zenith is committed to protecting the privacy and security of the personal information of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and in the course of provided services in optical instrument manufacturing, bespoke observatory design, optical coating, astronomical imaging equipment, repair, maintenance, custom lens grinding, remote observatory solutions, and educational outreach programs. We adhere to applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant.
Information We Collect
We collect different types of information for various purposes to provide and improve our services to you.
Personal Data
- Contact Information: When you inquire about our services, place an order, or subscribe to our communications, we may collect personal identifiers such as your name, email address, phone number, and postal address.
- Service-Related Data: Information related to your specific needs, such as specifications for custom telescope fabrication, observatory design requirements, or details for repair services. This may include technical drawings or project details.
- Payment Information: For transactions, we collect necessary payment details (e.g., credit card information, billing address). This data is processed securely by third-party payment processors. We do not store full credit card numbers on our servers.
- Communication Data: Records of your communications with us, including emails, calls, and messages through our online platform.
Non-Personal Data
- Usage Data: Information on how our online platform is accessed and used. This may include your computer's IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
Aperture Zenith uses the collected data for various purposes:
- To provide and maintain our services, including precision telescope fabrication, observatory design, and optical coating.
- To process your orders and manage your bespoke projects.
- To notify you about changes to our services or products.
- To allow you to participate in interactive features of our online platform when you choose to do so.
- To provide customer support and respond to your inquiries.
- To improve our online platform and service offerings, including our educational outreach programs.
- To monitor the usage of our online platform.
- To detect, prevent, and address technical issues.
- To send newsletters, marketing or promotional materials, and other information that may be of interest to you, based on your consent or legitimate interest.
Disclosure Of Your Information
Aperture Zenith may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation or lawful request from public authorities.
- Protect and defend the rights or property of Aperture Zenith.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our services or the public.
- Protect against legal liability.
- To third-party service providers who perform services for us (e.g., payment processing, IT support, delivery services) under strict confidentiality agreements.
Security Of Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Aperture Zenith aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Upon making a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Service Providers
We may employ third-party companies and individuals to facilitate our services ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Aperture Zenith
- 181 Queen's Quay West, Suite 700
- Toronto, Ontario, M5J 2G8
- Canada